Shipping and Return Policy

If you are not satisfied with your purchase, you can return it within 14 days of receiving your item.

The returned item must be unworn and sent back in their original packaging.

Please note - customers will not be refunded for initial shipping costs.

Once item are received and inspected, the price of the items you wish to return will be refunded.

We are not responsible for risk of loss or damage during return shipment.

Shipping costs will not be refunded.

Standard international shipments usually take 2-7 business days to ship.

You will receive an email with your tracking information once your order is shipped.

Please note that all international orders are shipped delivery duties unpaid (ddu). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.

If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

Shipping times may vary due to weather, customs, or any unforeseen variables.

If you have futher questions, please email us at lho@tenelevennine.com